Intercultural Business Communication and VUCA

This interdisciplinary course examines how communication is affected by different values, attitudes and beliefs, in the context of our volatile, uncertain, complex and ambiguous (VUCA) post-pandemic environment.

  • Duration

    8 weeks

  • Commitment

    6-8 hours per week

  • Price


  • Study mode

    Tutor guided

  • Certificate of Achievement

    Evidence your learning with a Certificate of Achievement from the University of Cambridge on successful completion

    • Start

      04 April 2022

    • Finish

      30 May 2022

    • Enrol by

      21 March 2022

Book a place


Course brochure

Explore Intercultural Business Communication and VUCA

Course overview

Intercultural communication is interdisciplinary and examines how communication between cultures and social groups is affected by different values, attitudes and beliefs. It is an emerging competence required in every workplace with diverse teams and in international organisations and businesses.

The pandemic has created a world that is more divided, and the situation is only getting worse. Countries are becoming more distant, and it affects people’s opportunity to experience cultural differences first-hand by immersion.

This course explores the impact of VUCA, which has been used extensively to describe the new reality during and post-pandemic: an environment that is volatile, uncertain, complex and ambiguous. Participants draw on various models to analyse their own experiences in order to develop a personal development plan to address effective interactions at work in the face of these significant challenges.

What will I learn?

By the end of the course, you will be able to:

  • Assess the impact of VUCA on today’s workplace.
  • Define culture and critique several cultural models.
  • Explain the effect of cultural differences on interactions.
  • Identify individual and cultural preferences for working practices and demonstrate the use of empathy when evaluating others.
  • Define the culture adaptation process and develop a strategy to foster effective interactions at work.
  • Assess the opportunities and challenges of using English as an international working language and develop strategies to use it in an effective and inclusive way.
  • Apply inclusive teamwork and/or leadership skills to successfully complete tasks in a multicultural workplace.
  • Evaluate and apply experience and knowledge to create a personal development action plan.

Study commitments

  • 6-8 hours per week

Who is this course for?

This course is aimed at business owners and people working for companies with an international workforce, partners, clients or customer base, or those that intend to do so in future. Participants will be based globally and drawn from a range of industries.

What will I get on completion?

Evidence your learning with a Certificate of Achievement from the University of Cambridge on successful completion

University of Cambridge course leads

  • Kasia Lanucha

    Kasia Lanucha

    Intercultural Trainer and Coach at the Centre for Languages and Inter-communication at the University of Cambridge's Department of Engineering.

Course dates

  • 2022

    04 Apr - 30 May

    Places available

    Enrol by 21 Mar


Materials & equipment

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