Policies

Purchase and refunds

Terms of purchase

For more information, please refer to our Terms of purchase

Age Restrictions

To apply for our courses, you must be at least 18 years old. We cannot accept applications from those aged under 18.

Discount

Discounts are available for:

  • Staff

  • Alumni

  • Businesses with group bookings of 10 participants on the same course per year

Please schedule an appointment with one of our Enrolment Advisors(Opens in a new window) for further details.

Refunds

You are entitled to a refund if:

  • You are within 14 days of booking form submission and the course has not yet started. During this cancellation window, you have a legal right to change your mind. Inform our customer services team (Opens in a new window)of your desire to break the contract and we will process a refund of course fees within 14 days

  • You provide us with written notice of your desire to cancel your booking up to 28 days before the beginning of the course. We will process a refund of course fees as soon as possible

  • We cancel the course for any reason (including lack of available teaching staff, insufficient demand that makes the course, in our estimation, not economically viable, we lose the ability to provide services as planned for a period of 4 weeks or more). You will be entitled to a full refund of course fees.

By requesting a refund, you agree to immediately cease use of the Virtual Learning Environment (Canvas)

Deferral

We understand that your circumstances and commitments may change and allow you to defer your course enrolment date. If you wish to enrol on a later course, please speak to our customer services team who will be able to cancel and refund your booking, then book you onto a later course. This is subject to the 28 days prior to course commencement and 14 day cancellation window outlined in the Refunds Policy.

Privacy

GDPR/Data Protection and Privacy

Please refer to our Privacy Notice and Terms of Use.

Virtual Learning Environment (VLE)

Any data we hold through the VLE is subject to our Privacy and Data Protection policies.

For data held directly by the VLE, please refer to the Instructure’s Privacy Policy(Opens in a new window) and Acceptable Use Policy(Opens in a new window) for further information.

Participant Virtual Learning Environment (VLE) Support

For the purpose of troubleshooting problems within the VLE, our technical support team may need to access your VLE (Canvas) account. We would only do this in the event you contact us requiring help and with your permission. All such access is recorded in the system logs.

Course policies

Participant Commitment

By enrolling in any Cambridge Advance Online course, you confirm that you will:

  • Ensure that the course specification meets your requirements and abilities, including a sufficient proficiency in English (IELTS(Opens in a new window) score of 7 or equivalent is recommended)

  • Comply with the requirements of the course, as listed in the course specification

  • Login to the Virtual Learning Environment (Canvas) as close as possible to the course start date

  • Attend course classes and access Canvas regularly

  • Behave professionally and courteously, including not causing disruption, offence or nuisance to learners or staff. Not uploading any material that is legally or socially unacceptable under the laws and societal norms of the United Kingdom or causing disruption to the course. Examples of unacceptable content include material that is sexist, racist, homophobic, obscene, defamatory, threatening, illegal or destructive

  • Provide equipment (including computing equipment meeting the minimum requirement listed at URL and sufficient internet connection to access Canvas) and materials outlined in the course Information and/or CAO Site

  • Not provide Canvas access details to others

  • Not to adapt, distribute, record, or make available any course materials or use or download any course resources of any other purpose than your personal learning

  • Keep separate copies of the work or data you upload to Canvas

We reserve the right to suspend a learner in breach of these commitments from the course

Code of Conduct

By enrolling in a Cambridge Advance Online (CAO) course, you agree that you will:

  • Exemplify the highest standards of behaviour and performance. Remain accountable for your actions; Foster a culture of openness and transparency, safeguarding any confidentiality you are exposed to and do not seek personal advantage from this information. Respect matters of faith, conscience and diversity in their widest sense

  • Take personal responsibility for your development; be engaged and actively participate in the course material, constructively participate in any group activities, and strive for excellence at all times

  • Respect your colleagues on the course. Treat other students on an equitable basis, without
    discrimination; act reasonably and justifiably in identifying and resolving conflicts of values, including those of an ethical nature. Support other students in their studies where you are able. This includes respecting the views of others and where you do not agree, disagreeing politely and in the spirit of academic discourse.

  • Be responsible for the materials that you post online, including making sure that you are accurate when stating facts, that your opinions are genuinely held, and that your comments comply with UK law and the law of the country from which they are posted.

  • Communicate clearly, effectively and openly with all the people you encounter during the course. Make sure that your contributions and posts do not contain any defamatory statements and ensure that you do not post material that is obscene, offensive, abusive, or hateful, or that promotes violence or unlawful activity.

If you fail to comply then depending upon the seriousness of the infraction, your posts may be removed, your access to the course may be temporarily suspended and/or Cambridge Advance Online reserves the right to remove you from the course without a refund.

Plagiarism and Academic Misconduct

All participants will refrain from Plagiarism and Academic Misconduct, including the non-exhaustive list below.

  • Plagiarism- the use of material (including, but not limited to, data, ideas or words) produced by another person, without proper citation

  • Self-plagiarism- the use of material previously submitted for formal assessment by the participant without proper citation

  • Fabrication or falsification of data- the use, citation or production of data, documentation or other research elements that are fabricated or known by the participant to be inaccurate. This includes fabrication of, or amendment to, official academic documentation from any institution

  • Class disruption- the causing of disruption during live sessions, or otherwise on the Virtual Learning Environment (Canvas), to the learning of other course participants or the tutor’s ability to deliver course content

  • Unacceptable collaboration- the collaboration, with course participants or third-parties, in the production of work or projects without authorisation or acknowledgement

  • Impersonating or being impersonated- the submission

    s

    of assessed material on behalf of another learner, allowing the submission of assessed materials on your behalf or the submission of assessed materials produced by a third party

  • Illegal activity- the uploading to Canvas or submission of materials that infringe third-party rights

Engaging in these behaviours may lead to suspension from the course or cancelling our contract with you as per clause 13.3 of Terms of Purchase.

Assessment and Retake Policy

Work submitted during the course is peer assessed. As this work forms the basis of your final submission, you will have the opportunity to amend this content in response to feedback. Should your final submission fail to merit a certificate, you will have one opportunity to resubmit following tutor feedback.

Automatically marked activities, including subject matter quizzes, may be retaken up to three times.

Assessment and Certification

During the course you will be assessed using a range of modalities that focus on real-world application of the course material. Please consult the course specification for further details.

On completion of your Cambridge Advance Online course, you will be eligible for a Certificate of Achievement and digital badge issued by the University of Cambridge. To earn a Certificate of Achievement you must achieve a minimum grade of 70% on course activities and your final tutor marked project.

Mitigating Circumstances

We understand that unexpected changes in personal circumstances may interrupt your studies. We endeavour to provide extensions to academic deadlines where changes are unexpected and unavoidable. Such events are usually limited to bereavement, illness or illness of dependents, unexpectedly heavy professional demands, or significant changes to personal circumstances.

We do not usually accept normal professional demands, social occasions, religious observance or travel for professional or personal purposes as grounds of extension.

We do not usually consider technical problems (including software and hardware issues) as grounds for extension.

To access a copy of the Mitigation Request Form, please email the Course Operations Manager who can also answer and questions you might have about the process.

We will request relevant documentation in support of your application which may include a statement from your employer or a medical letter. These documents must relate to the period for which you are making a claim. These documents will be treated confidentially throughout the mitigation process.

After an extension is granted, you will be expected to meet the new deadline as we do not usually consider subsequent mitigation.

Please inform your tutor as soon as you know that you will require mitigation and submit a completed Mitigation Request Form as soon as possible.

The last point at which you can request mitigation is usually 24 hours before the submission date.

Accessibility 

We are committed to ensuring we do not discriminate against participants with disabilities in relation to access to information, teaching or assessment, In accordance with the Equality Act 2010.(Opens in a new window)

Our courses are designed with Universal Design for Learning (UDL) principles to meet the WCAG 2.1 Guidelines(Opens in a new window) at level AA to ensure wide accessibility. We will endeavour to make reasonable adjustments to meet specific requirements. If you have a specific query regarding accessibility requirements, please email us.

Please read our website Accessibility Policy for website specific queries.

Pedagogy

We use an innovative people-first, pedagogically driven approach to create rigorous, relevant learning experiences grounded in Universal Design for Learning. Our mission is to enable people and organisations to achieve impact in their field. We have taken care to consider access, perception, expression and well-being in constructing content and activities for maximum learning benefit that everyone can participate in. We design with a variety of needs and abilities in mind, considering mental as well as physical health and disability in our duty of care to our participants as individuals, and we ensure our course assets and resources are widely representative.

Content

We provide accessible content in our Virtual Learning Environment (VLE) including:

  • alt text on all images

  • transcriptions and subtitles for videos

  • accessible versions of animations and instructional graphics

  • accessible versions of .pptx files

  • Left aligned text in marked documents.

Virtual Learning Environment (VLE)

Our VLE is designed for accessibility and is compatible with screen readers allowing integration with a range of browsers. Navigation and ‘drag and drop’ functionality are accessible to keyboard and screen reader users.

Please refer to the Canvas guide to accessibility standards(Opens in a new window) for full details of browser/screen reader combinations and navigation menus.

Canvas does not require colour perception for navigation and does not convey information by colour alone.

Further VLE accessibility information can be found in the Canvas Accessibility Statement(Opens in a new window).

Contact

We will handle any data on a participant’s disability in confidence and in accordance with our Privacy Notice. If you have any concerns or queries on the points in this policy, please contact accessibility@cambridge.org

Equality and Diversity 

Cambridge Advance Online is committed encouraging inclusion, equality and diversity. In accordance with the Equality Act 2010(Opens in a new window), we do not discriminate on the grounds of age, disability, gender reassignment, religion, sex, sexual orientation, marriage, civil partnership race, ethnicity, national origin, pregnancy or maternity.

We take seriously any accusations of bullying, unlawful discrimination or harassment based on categories outlined in the Equality Act 2010. Reports will be investigated and may result in suspension from the course (as per clause 13.3 of the Terms of Purchase).

We encourage participants to report any such cases to the Cambridge Online Education Course Operations Manager.

Terms of use

For more information, please refer to our Terms of use