Terms of purchase

1. These terms

1.1 What these terms cover. These are the terms and conditions (together with the website terms of use) which apply to all our courses for individuals and for business customers.

1.2 Why you should read them. Please read these terms carefully before you submit your booking to us. These terms tell you who we are, how we will provide training courses to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2. Information about us and how to contact us

2.1 Who we are. We are The Chancellor, Masters, and Scholars of the University of Cambridge (the University of Cambridge), acting through its department Cambridge University Press & Assessment. Our principal place of business is at Shaftesbury Road, Cambridge, CB2 8EA. Our registered VAT number is 823847609. The University of Cambridge Online is a trading name of the University of Cambridge.

2.2 How to contact us. You can contact us by telephoning our customer service team on +44 1223 609985 or email us at uoc.online.customerservice@cambridge.org or the address above.

2.3 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. Our contract with you

3.1 What forms your contract with us. To enrol in one of our Courses you will be required to fill in and submit to us a form with your personal details and other relevant information (the Booking Form). The Booking Form, together with these Terms of Purchase will form your Contract with us. You are responsible for ensuring that all information added to the Booking Form is complete and accurate, as well as ensuring that you understand and accept these terms. If at any time you notice any discrepancies either in the Booking Form or in these Terms of Purchase, you must notify us and ask us to confirm any agreed changes in writing before you submit your application. Submission of the Booking Form to us means acceptance to these Terms of Purchase.

3.2 Our Courses and their specification. We provide a range of courses which may vary depending on multiple factors, including but not limited to course capacity, seasonal promotions, termination of partnerships, and others. Each Course Specification (the course webpage) will detail further what you as a learner may expected for such course. Further email communications sent to those enrolled may constitute modifications to the Course Specification, as reasonably interpreted. Should you not agree with any of those modifications, please contact us promptly. The Course Specification, and any of its written modifications, shall form part of these Terms of Purchase for all ends and purposes. In case of conflict, the prevailing order will be as follows: written modifications sent by Cambridge will prevail in relation to Course Specifications, and Course Specifications will prevail in relation to the body of these Terms of Purchase.

3.3. Asynchronous fully self-paced vs. Synchronous instructor-led courses. Some of our courses may be provided on a fully self-paced basis, with the main materials of the course being as a rule fully available upon order confirmation (these are what we will now call the Asynchronous fully self-paced courses, for the purpose of these terms). Other courses may have some ‘live’ aspects, with certain synchronism to be expected between learners, and between a learner and their tutor (here called the Synchronous instructor-led courses). There are certain differences in the conditions applicable to each of those courses. Please ensure you read this document throughout.

3.4. How we will accept your application. Your application using the online booking form (Booking Form), or via contacting customer services or through your relationship manager (as may be applicable), whether for individual bookings, group bookings or bookings by your employer, is an offer to us to enter into a binding contract with us to purchase a place on a course (the Course). We are free to accept or decline your application at our absolute discretion. Your offer is accepted when we provide written confirmation that we have received your payment (or have invoiced your employer) in accordance with these terms. When you receive the confirmation email, a contract will come into existence between you and us (the Contract).

3.5. Contract duration. For all Courses, the Contract will commence at the time we send you the confirmation email. The duration of the Contract will depend on the type of course you have enrolled for.

for Asynchronous fully self-paced, the Contract duration will be as specified in the Course Specification
for Synchronous instructor-led courses, the Contract will continue until you complete the Course or your access to the virtual learning environment (VLE) expires (whichever is later), or the Contract is cancelled in accordance with these terms.

3.6 We do not sell courses for purchase by children. Our courses are not generally aimed at under 18s unless otherwise advertised. If you are under 18, please ensure that you have the consent of your parent(s) or guardian(s) to undertake a Course designed for your age group. You may only apply for Courses on our website if you are over 18 years old whether for yourself or for another person. We cannot accept applications from those aged under 18. In buying a Course you must adhere to the age group that it is advertised for and gain any required consents for you, or the recipient of a gift booking, as set out in paragraph 3.1 above.

3.7 We do not sell courses for purchase to certain countries. All of our business activity must be in compliance with international trade laws and regulations, including the observance of any formal sanctions in place against a country or organization. We therefore do not sell courses for purchase to certain countries. Please note, as a result, access from the following locations is restricted: Belarus, Cuba, Islamic Republic of Iran, North Korea, Russia and Syria. We do not represent that content available on or through our site is appropriate for use or available in all locations. Access to our websites is permitted on a temporary and as is basis.

4. Limits on Courses and Late Applications

4.1 We may limit the number of places available on a Course. We may limit the numbers of participants that may enrol on a Course, and any such limits will be detailed on the Course Specification.

4.2 Applications submitted within 14 working days of the Course commencing. If you submit your application for the Course within 14 working days of the Course commencing, we cannot guarantee that we will be able to accept your Booking Form.

5. Your Obligations

5.1 In addition to any other obligations provided within these Terms of Purchase, you agree to:

(a) comply with the specific requirements (if any) for any Course as listed in the Course Specification, including but not limited to minimal technical requirements;

(b) if your Course is a Synchronous instructor-led course, attend classes for the Course and access the VLE regularly;

(c) ensure that the course specification meets your requirements and abilities including a level of spoken and written English sufficient to allow you to participate and succeed in the Course (unless otherwise stated in a Course Specification, we recommend that you have an English Language level equivalent to an IELTS score of 7 to understand and participate in the Course);

(d) login to the VLE as close as possible to the course start date to test the access and in preparation for the Course, and let us know if you incur any issues;

(e) conduct yourself in a professional and courteous manner and refrain from causing offence or nuisance to us, our staff or other learners;

(f) avoid exposing the VLE to data security risks, including applying reasonable protection to your access details. For the avoidance of doubt, you must not provide access to, or share login details or content of the Courses with any third parties; and

(h) ensure that any details with which you supply to us through the registration process are accurate and you will let us know promptly if any of the details about you change.

5.2 You will be required to comply with the obligations of this paragraph 5, and these terms and conditions will continue to apply to you even if you did not pay for a Course yourself.

6. Providing the Services

6.1 How we will provide the services. The Course is provided via on online virtual learning environment (VLE). We will use our reasonable endeavours to ensure that the services that we will provide in relation to the Course (the Services) meet the description set out on the Course Specification as at your application date in all material respects.

6.2 We may make material changes to the Services and/or the Course. We will use reasonable endeavours to ensure that any changes are kept to a minimum, but if we need to make any material changes to its Services or the Course (as determined by us), we will bring the material changes to your attention as soon as reasonably practicable. We may make changes to the Services and/or the Course or take any steps including but not limited to the following circumstances:

(a) supply of the Services/Course is delayed by an event outside our control;

(b) we need to ensure that we comply with changes in the relevant laws and regulatory requirements, or government rules/guidance;

(c) such changes do not materially affect the nature or quality of the Services, such as updating Course content to ensure we deliver up-to-date content or updating materials to address technical problems or make technical changes;

6.3 We may make other changes to the Services and/or Courses: The dates and modes for the delivery of the Services and the tutors and lecturers providing the Services may be subject to change from time to time where it is reasonable for us to do so and where the changes do not impact upon delivery of your learning outcomes. We will notify you of any such changes as soon as reasonably practicable and will use our reasonable endeavours to limit and reduce any possible disruption to the Services. Any such changes may occur for example:

(a) due to events outside our control;

(b) due to facilities and/or staff shortages;

(d) in order to improve the content and/or delivery of the Services.

6.4 What will happen if you do not give the required information to us. We may need certain information from you so that we can supply the Services to you, for example, your credit card details, your address, postcode, your first and last name, and your e-mail address. If so, this will have been stated in the Booking Form. We will request you to enter the information as part of your application. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the Contract and/or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for not supplying any part of the Course if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7. Postponement of Live Sessions (for Synchronous instructor-led courses only)

7.1 If a live session is postponed for reasons for which we are responsible, including staff illness, we will make every reasonable effort to reschedule the live session or to add the missed hours on to the remaining Course classes.

7.2 In these circumstances we apologise for any inconvenience caused and you are encouraged to contact uoc.online@cambridge.org if you have any concerns.

8. Non-Attendance (for Synchronous instructor-led courses only)

8.1 Non-attendance at classes due to reasons other than our default does not entitle you to refunds or extra tuition.

8.2 In the event that you are unable to attend a class via the VLE, we shall, subject to paragraph 10.2, use reasonable efforts to provide you with access to an archived recording of the class.

9. Certificates

9.1 On successful completion of the Course, digital credentials will be issued to you by email in the name specified in your Booking Form provided you have completed all Course assignments within the dates specified in the Course, achieved the necessary passing grade, met any other criteria specified in the Course Specification, and all Fees due have been paid.

9.2 As expressly stated on the Course Specification, upon completion of a Course we will only issue digital credentials, sharable via social media.

9.3 A certificate may be awarded where advertised for a particular Course and only in the context of the achievement of Course completion. We will not issue certificates of attainment of a particular grade, qualification or standard (except that a certificate of achievement with distinction may be awarded where advertised for a particular Course). Certificates of achievement do not constitute a degree or other qualification from the University of Cambridge.

10. End User Licence Agreement – Delivery

10.1 Courses will be delivered using the VLE. We will provide you with information on how to access the VLE prior to the commencement of the Course. You may only use the content on the VLE for your own personal learning and you are not permitted to adapt or use it for any other purpose other than for your own learning of the Course.

10.2 Access to a Course will remain in place for the period specified under the relevant Course Specification after which point you will no longer have access to it or the VLE (unless you have access to the VLE granted for another Course).

10.3 The Course content has been created by teams that are predominantly based in the United Kingdom. Whilst it is not their intention, it is possible that such Course content may include biases that unintentionally cause offence to cultural or religious sensitivities.

10.4 You agree to:

(a) use computing equipment which meets the minimum requirements for hardware, software and internet bandwidth as listed at https://community.canvaslms.com/t5/Canvas-Basics-Guide/What-are-the-browser-and-computer-requirements-for-Canvas/ta-p/66(Opens in a new window); and

(b) ensure you have the right equipment and materials as prescribed in the Course Specification;

10.5 The cost of any equipment and internet access are not included in the Fees and will be your own responsibility.

10.6 It is your responsibility to check that any materials and equipment, or other devices you intend to use for the purposes of undertaking the Course are compatible with the Course Specification.

10.7 Failure to comply with paragraph 10.4 may limit your progress on the Course. Progression and successful completion of the Course is conditional upon satisfactory completion of any assignments and achieving the necessary passing grade. If you fail to complete assignments on time without good reason, or without our permission, we may consider that you have deemed to have withdrawn from, or be required to leave the Course.

10.8 If there are problems with your connection to the VLE which disrupts other students who are enrolled on the Course, we reserve the right to remove you from the Course until you have been able to resolve the issue.

10.9 We will use reasonable endeavours to make a Course available but cannot guarantee uninterrupted, timely or error-free availability or that defects will be corrected. We reserve the right to suspend access to the VLE and Course for the purpose of scheduled or emergency maintenance, repairs or upgrades to improve the performance or functionality of the VLE. We will use reasonable endeavours to give you reasonable notice in the event of any suspension or withdrawal of the VLE of which we are aware. If we have complied with the provisions of this paragraph 10.9, we will not be held responsible for any technical problems you encounter following the purchase of a Course, and we accept no liability to the extent there are errors, defects, interruptions and periods of suspension relating to the VLE.

10.10 You should always keep separate copies of work you upload onto the VLE. To the extent permitted by law, we accept no liability whatsoever for loss, destruction or corruption of or to data or content uploaded onto the VLE.

11. Content, Access, Sharing and Reproduction of Course Content

11.1 Without prejudice to paragraph 11.3 , you will not record, reproduce, download, modify, re-publish, sub-license, sell, share, broadcast, transmit, make available, disseminate or distribute in any way any of the content provided to you as a part of the Course.

11.2 Without prejudice to paragraph 11.4, you will not record, reproduce, download, modify, re-publish, sub-license, sell, share, broadcast, transmit, make available, disseminate or distribute in any way any content created or uploaded by other students as available on the VLE.

11.3 You may download and use Course materials where available, for your own personal, non-commercial use only.

11.4 Due to the interactive nature of the Courses, at times it may be appropriate for you and other students to reproduce, download, modify, adapt and/or re-publish other students' material uploaded onto the VLE in relation to the Course and you agree that other students may do this in relation to content that you upload.

11.5 When you upload material to the VLE as part of the Course, you confirm that you are entitled to upload this material for this purpose and that this will not in any way infringe any other person's rights.

11.6 You will not upload or share with other students or tutors any material which is unlawful or unsuitable according to societal norms in the United Kingdom or our policies. This includes uploading of material that is false, obscene, sexist, racist, homophobic, defamatory, illegal, abusive, threatening, extremist, destructive (like malware, viruses, bugs, etc.) or otherwise discriminatory, offensive, disruptive or objectionable to others.

11.7 We shall be under no obligation to monitor, screen or censor any of the content that you or any third party uploads to the VLE. To the fullest extent permitted by law, we accept no responsibility for any such content.

11.8 We reserve the right to suspend access to the VLE or remove any material you upload or share with other students or tutors in breach of these Terms.

11.9 The VLE and Course materials may contain links or embedded links to third party content and websites. These links are provided for your reference only and we do not endorse the content or the operations associated with them. We have no control over such content and cannot accept any liability for such third party content. Accessing such content will be subject to third party terms of use and privacy policies.

11.10 Courses may makes use of third party service providers like Google, Facebook, Twitter, YouTube, Vimeo etc. some of which might be blocked in some countries. It is your sole responsibility to ensure you are able to access the content of Courses including content on third party service providers. If you require further advice as to what service providers will be used on any Course please contact uoc.online@cambridge.org.

11.11 We are not responsible for the location, hardware and infrastructure you choose to access VLE from and as such it is your responsibility to comply with any necessary health and safety regulations that apply.

11.12 Some Courses may contain images, videos or other footage of human tissue, defined in the UK Human Tissue Act 2004 (“HTA”) as material that has come from a human body and consists of, or includes, human cells. All such human tissue images are provided in compliance with the HTA. You must not store, reproduce or distribute by any means any Course content that displays human tissue.

12. Your rights to end the Contract

Your rights to terminate the Contract will depend on factors such as the type of Course (if Asynchronous fully self-paced or Synchronous instructor-led), as well as when and why you decide to end the Contract, as detailed below.

12.1 FOR ASYNCHRONOUS FULLY SELF-PACED COURSES

12.1.1. For our Self-Paced Courses, as soon as you get your confirmation email after submitting the Booking Form, you will get immediate access to the digital course content. This means, however, that you will not have a 14-day withdrawal option. Make sure to contact us in advance of submitting your Booking Form to clarify any queries you might have. Once the Booking Form is submitted and your booking confirmed, you can go through the content at your own pace (until the expiration of your access, as per Course Specification).

12.2 FOR SYNCHRONOUS INSTRUCTOR-LED COURSES ONLY

The provisions of paragraphs 12.2.1 to 12.2.6 below shall apply in relation to Synchronous instructor-led courses only.

12.2.1 Ending the Contract because of something we have done or are going to do. If any reasons set out in this paragraph 12.2 apply you may end the Contract and you will receive a full refund of any Fees paid. The reasons are:

(a) you reasonably believe that any material changes to the Services or the Course (as detailed in paragraph 6.2) will have a material prejudicial effect on you; or

(b) we breach the Contract in a material way and do not correct the situation within 28 days (where your Course is 1 month or more in duration) or 14 days (where your Course is less than 1 month in duration) of you asking us in writing to do so; or

12.2.2 Exercising your right to change your mind.

(a) You have a legal right to change your mind within 14 days of submitting the Booking Form (the Cancellation Period) and receive a refund, unless the Course has started, even if the Cancellation Period is still running;

If you provide us with written notice to cancel the Contract outside of the Cancellation Period but at least 28 days before the Course starts, you will be entitled to a full refund of the Fees you have paid.

(b) There may be circumstances where we need to cancel the contract and will register you to attend the Course on a different date instead. In these circumstances you will have 14 days from being notified of the cancellation of the Course and/or your registration on the revised Course date to cancel the Contract. Please see paragraphs 13.1 and 13.2 below.

12.2.3 How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment.

12.2.4 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then we will refund you the Fees that you have paid within 14 days of the date on which you inform us that you wish to cancel the Contract.

12.2.5 Deferring a Course. After purchasing the Course, you may contact Cambridge to ask for deferment to a later Course subject the following conditions. You acknowledge that:

(a) Deferments to a later Course may only be made before the current Course has reached its half way point;

(b) Any requested deferment must be to a Course which starts within 12 months of the start date of the Course originally booked;

(c) Deferment to a later Course is only permitted once and is subject to availability of other courses scheduled at our discretion;

(d) If you have deferred to a later Course you will not be entitled to cancel the Course and receive a refund. However, if we cancel the later Course then you will have a right to receive a refund as set out in paragraph 13.1

(e) In the event that the cost of the deferred Course is higher than the cost of the Course you originally booked, we may offer you the deferred Course for the same cost as the Course originally booked without any additional cost to you. You will not receive a refund of any price difference if the cost of the deferred Course is lower than the cost of the Course you originally booked; and

(f) Any variation of Course dates will be at our discretion and we cannot guarantee that a Course will be run again in the future.

12.2.6 Illness. Please notify us immediately if you are unable to complete the Course due to illness. Depending on your individual circumstances, we may offer you a full or partial refund of the Course fees, or we may be able to transfer you to a different cohort and you can complete the Course at a later date. You may be asked to provide supporting information, for example in the form of a doctor’s note. Cancellation due to extenuating circumstances will be at our sole discretion.

12.3 Your obligations to cease using the VLE and Course content. If you end your Contract in relation to any Course, or if you defer you access to a Course, you must cease using the VLE and any Course content.

12.4 How to end the Contract with us (including if you have changed your mind) or defer a Course. To end the Contract with us, or to request a deferral of a Course that you have booked, please let us know by calling customer services on +44 1223 609985 or email us at uoc.online.customerservice@cambridge.org. Please provide your name, address, details of the order and your phone number and email address.

13. Our rights to end the Contract

13.1 We may end the Contract if circumstances mean we cannot run the course. We may cancel the Contract no later than 5 working days before the Course starts if for example there is insufficient availability of tutors for the Course to be taught, or insufficient demand for the Course to make its running economically viable (as determined by us). We will notify you as soon as reasonably practicable in the event we cancel the Contract under this paragraph 13.1. In the event of such cancellation we will register you to attend the Course on a later date as we may be able to provide and we will inform you of the revised date at the time we notify you of the Course’s cancellation. If, however, you do not wish to attend the Course on the revised date proposed, or we are unable to provide the Course on an alternative date, then you can cancel the Contract within 14 days of being notified of any such revised date (or, if we are unable to provide alternative dates, within 14 days of being notified of the Course cancellation) and receive a full refund of the Fees.

13.2 We may cancel the Contract if an event outside our control prevents us from providing the Services when we are supposed to for a period of 4 weeks or more or if we lose our right for the purposes of relevant legislation to provide the Services. In the event of one of these occurrences, if we are able to, we will register you to attend the Course on a later date and we will inform you of the revised date at the time we notify you of the Course’s cancellation. If, however, you do not wish to attend the Course on the revised date proposed, then you can cancel the Contract within 14 days of being notified of any such revised date. We will provide you with a refund of any Fees paid as at the date of any cancellation under this paragraph 13.2.

13.3 We may end the Contract if you breach it. We may cancel the Contract or suspend you from the Course on written notice to you if:

(a) you breach the Contract in a material way and do not correct the situation within 5 days of us asking you in writing to do so;

(b) you give your login details to any third party without our prior written permission; or

14. If there is a problem with the Course

14.1 How to tell us about problems. If you have any questions or complaints, please contact us. You can email us at uoc.online@cambridge.org.

15. Fees and payment

15.1 Where to find the Course Fee payable. The Fees payable will be as per the fees published on the website in the Course Specification as at the Booking Form submission date. Value added tax may or may not apply depending on the Course. Unless otherwise provided in the Course Specification, the Course Fee will be exclusive of VAT (or equivalent tax).

We take all reasonable care to ensure that the price of the Course advised to you is correct. However please see paragraph 15.2 for what happens if we discover an error in the Fees for the Course.

15.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Courses we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Course’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Course’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the Contract and refund you any sums you have paid.

15.3 When you must pay and how you must pay. Fees are payable in the currency displayed on the website. Please be informed that payment for our products/services will be processed by our designated financial partners, which may vary from time to time. By making a payment, you acknowledge and agree that our trusted financial partners will handle the collection process on our behalf. Kindly note that their terms and conditions may apply to the payment transaction. We have carefully chosen reputable financial partners to ensure a secure and seamless payment experience. Should you have any enquiries or require assistance, please contact us.

15.4 If you do not pay the Fees. If you do not pay the Fees in accordance with these terms, you will not be entitled to start the Course.

15.5 If you are not paying the Fees personally. If your employer or organisation has agreed to pay all or part of your Fees, you will remain liable for the payment of the Fees and you will be responsible for making arrangements with your employer or organisation to ensure that the Fees are paid to us. If your employer or organisation is paying the Fees and wishes to be invoiced, it is your responsibility to ensure that they contact Customer Services at +44 1223 609985 or email us at uoc.online.customerservice@cambridge.org to complete the relevant forms and make payment. In these circumstances, payment of the Fees will be required within 30 days of submission of your Booking Form and in any event, prior to the start of the Course.

15.6 Exchange rates. For overseas purchases where currency is not displayed in sterling, our prices are set with reference to prescribed exchange rates against sterling which are updated periodically. Unless otherwise agreed by us in writing, the price displayed at the time of the submission of Booking Form reflects the exchange rate applied at that given time. We accept no liability for any losses caused by exchange rate fluctuations or by any failure to remit or convert funds to the UK at a particular time or at a more favourable rate of exchange than actually used.

15.7 Booking amendments. Once we have accepted your order and you have paid the Fees for the Course, we will not be able to amend your order to apply any new or additional discounts. This does not affect your cancellation rights under clause 12.2.2.

16. Our responsibility for loss or damage suffered by you

16.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Course and Services.

16.2 If we fail to comply with the Contract, we are responsible for loss or damage that you suffer that is a foreseeable result of our breach of the Contract, or our negligence. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it is contemplated by you and us at the time the Contract was entered into.

17. How we may use your personal information

17.1 If you supply personal information to us through this site we will maintain, record and use such personal information in accordance with our Privacy Notice.

17.2 On completion of your booking, we will share important information with you via email including how to access your course. In addition to this, you will be added our mailing list to hear from us and relevant university departments about related courses and exclusive discounts. You have the option to unsubscribe at any time.

18. Other important terms

18.1 We may contact you for feedback on the Course. We may contact you to request feedback about the Course. By providing feedback you may consent to give us the right to include your material in our own online and print material for promotional purposes.

18.2 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we this happens, but this will not affect your rights or our obligations under the Contract.

18.3 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree in writing that you may do so.

18.4 Nobody else has any rights under the Contract. The Contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms.

18.5 If a court finds part of the Contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

18.6 Even if we delay in enforcing the Contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaching the Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

18.7 This Contract is drafted in the English language. If these terms are translated into any other language, the English language text shall prevail.

18.8 Which laws apply to the Contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in your local courts.

These terms were issued 29 Nov 2024.