Contact us

If you have any questions or require further information, there are a few different ways to contact us. Please choose one of the options below that best applies to your needs and we’ll be in touch shortly.

Our Enrolment Advisors are on hand to offer advice and answer any questions you have relating to our courses.

• General enquiries relating to course entry requirements, content, and course delivery

• Booking enquiries for individuals (also available for purchase by debit or credit card via the website)

• Booking enquiries for groups (booking up to 5 places also available for purchase by debit or credit card via the website)

• Placing a booking with a promotional code or discount for any of the options above (individuals can also purchase with a discount code via the website)

• Any other pre-purchase related queries (for example: to create a quotation, pro-forma invoices, supplier forms)

Orders placed over the phone can be purchased via bank transfer (BACs) or using Visa, Mastercard or American Express.

Please schedule a time to talk to us via the link below:

Book an appointment with an Enrolment Advisor(Opens in a new window)

Email: uoc.online.info@cambridge.org
Phone: (UK) +44 1223 609985 or (US) +1 332-233-8085
Our phone lines are open between 09:00 – 17:00 (GMT), Monday to Friday.

For the following enquiries please contact our Customer Service team:

• Making a payment for a quotation

• Checking the status of a payment already made

• Changing your booking, refunds, or if you need to cancel your booking

Email: uoc.online.customerservice@cambridge.org
Phone: (UK) +44 1223 609985 or (US) +1 332-233-8085
Our phone lines are open between 09:00 – 17:00 (GMT) Monday to Friday in the UK and 09:00 – 17:00 (EST) Monday to Friday in the US.

Our Technical Support team can help with issues across both the Cambridge Advance Online website and the Virtual Learning Environment (Canvas) including:

• Log in, account or password issues

• Course access and difficulties using the Virtual Learning Environment (Canvas)

• Any other errors or technical issues

Email: uoc.online.techsupport@cambridge.org
Phone: (UK) +44 1223 609985 or (US) +1 3322338085
Please note our support hours are 09:00 – 21:00 (GMT), Monday to Friday.

Access FAQs Canvas FAQs(Opens in a new window)

• For synchronous instructor-led courses only: If you need to speak to your tutor about the course content, or any other question related to study, you can message them directly using the Canvas inbox which is accessed within the Canvas Virtual Learning Environment(Opens in a new window). If you experience any difficulties, please get in touch with our technical support team.

• For asynchronous fully self-paced courses only: please contact the Course Operations team at uoc.online@cambridge.org for any course-related queries.

Feedback helps us improve the quality of our products and services. If you would like to give us any feedback or have a general enquiry, you can email the Course Operations team at uoc.online@cambridge.org.