Intercultural Communication for Global Business

This interdisciplinary course examines how communication is affected by different values, attitudes and beliefs, in the context of our volatile, uncertain, complex and ambiguous (VUCA) post-pandemic environment.

  • Duration

    8 weeks

  • Commitment

    6-8 hours per week

  • Price


  • Study mode

    Tutor guided

  • Certificate of Achievement

    Evidence your learning with a Certificate of Achievement from the University of Cambridge on successful completion

    • Start

      13 June 2022

    • Finish

      08 August 2022

    • Enrol by

      09 June 2022

    • Start

      05 September 2022

    • Finish

      31 October 2022

    • Enrol by

      22 August 2022

Book a place

Course brochure

Explore Intercultural Communication for Global Business

Course overview

Today’s world is increasingly diverse as companies embrace globalization and respond to the shifting landscape of the pandemic. The ability to effectively interact, work and develop meaningful relationships with professionals across different cultures and social groups is essential in a global workforce.

Discover how VUCA (an environment that is volatile, uncertain, complex and ambiguous) represents a set of challenges that all businesses face, and how becoming culturally competent in a globalised, VUCA world can open new markets and networks, promote mutual enrichment, and improve productivity and efficiency.

Drawing on interdisciplinary research, this course will provide you with the necessary awareness, know-how and practical skills needed to become more effective at intercultural interactions. You will draw on various models to analyse your own experiences in order to develop a personal development plan to address effective interactions at work in the face of significant challenges.

What will I learn?

By the end of the course, you will be able to:

  • Assess the impact of VUCA on today’s workplace.
  • Define culture and critique several cultural models.
  • Explain the effect of cultural differences on interactions.
  • Identify individual and cultural preferences for working practices and demonstrate the use of empathy when evaluating others.
  • Define the culture adaptation process and develop a strategy to foster effective interactions at work.
  • Assess the opportunities and challenges of using English as an international working language and develop strategies to use it in an effective and inclusive way.
  • Apply inclusive teamwork and/or leadership skills to successfully complete tasks in a multicultural workplace.
  • Evaluate and apply experience and knowledge to create a personal development action plan.

Study commitments

  • 6-8 hours per week

Who is this course for?

This course is aimed at business owners and people working for companies with an international workforce, partners, clients or customer base, or those that intend to do so in future. Participants will be based globally and drawn from a range of industries.

What will I get on completion?

Evidence your learning with a Certificate of Achievement from the University of Cambridge on successful completion

University of Cambridge course lead

  • Kasia Lanucha

    Intercultural Trainer and Coach at the Centre for Languages and Inter-communication at the University of Cambridge's Department of Engineering.

Course dates

  • 2022

    13 Jun - 08 Aug

    Places available

    Enrol by 09 Jun

  • 2022

    05 Sep - 31 Oct

    Places available

    Enrol by 22 Aug


Materials & equipment

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