Frequently asked questions
You can book quickly and easily online from the relevant course page. Please click the ‘book now’ button and proceed via the relevant steps to complete your enrolment.
We have provided some guidance within the course description and requirements sections on the course page. If you have a specific question, then please feel free to schedule an appointment with one of our Enrolment Advisors(Opens in a new window) or email email@example.com
We do not have a formal application process, but we do require you to self-certify that you have met our learner criteria when you book a course. This includes confirming that you are proficient in English, are 18 years or older, and are committed to the course and engaging with fellow learners for the full duration. Suggested hours of study and any pre-requisites are advertised on the relevant course page. Our enrolment advisors are happy to discuss these commitments and guide you in finding the programme that best fits your career goals and background. Schedule an appointment with an enrolment advisor(Opens in a new window) or email us at firstname.lastname@example.org with any questions.
Payment and Refunds
We offer a discount on courses to staff and alumni of the University of Cambridge. We also offer discounts for group bookings. In these cases we recommend you contact our Enrolment Advisors(Opens in a new window) for further details. Be the first to hear about our time-limited promotional discounts by signing up to our mailing list.
If you have a promotional code offering you a discount on our courses, you can use this to purchase via the website. Look out for the ‘apply promotional code’ checkbox on the review and payment page.
If you have any trouble applying your promotional code online, please check your code for spaces and errors. If the issue persists, please contact our Technical Support team. Alternatively our Customer Services team can apply your promotional code to purchases made over the phone or by email.
If you have purchased a course but you haven't received an order confirmation email, or if you are a first-time purchaser and you haven't received an email with instructions on how to complete your registration, please get in touch with our Customer Services team. Before getting in touch, please check that the emails haven't been sent to your junk folder.
We provide a mixture of live sessions, tutor-led discussions, and independent study depending on the requirements for the course. You will have the opportunity to learn from, and engage with, University of Cambridge academics and tutors during the course. Recordings of live sessions are also made available to students for the duration of the course.
Yes - on successful completion of the course, you will receive a Certificate of Achievement. The certificate features the University of Cambridge Online logo and it is signed by the Vice Chancellor of the University of Cambridge, Professor Stephen Toope. We also provide a digital badge that you can add to your LinkedIn profile. Cambridge Advance Online courses are facilitated by Cambridge University Press & Assessment, but they are authentic University of Cambridge courses that are designed and developed by leading experts at the University, and the certificate reflects that. Please note that it can take up to two weeks after a course has finished to receive the Certificate of Achievement.
Cambridge Advance Online courses are largely self-paced, which means that you can do most of your learning in a way that suits your needs. We aim to be as flexible as possible for our global community of learners and any live sessions that you are not able to attend will be recorded and made available for you to access at another time. Please note that all our courses and live sessions are in English.
When you successfully complete a Cambridge Advance Online course, you will receive a Certificate of Achievement issued by the University of Cambridge. The course content is created in collaboration with University of Cambridge academics but the courses do not carry any academic credits towards a University of Cambridge degree or diploma qualification.
We are committed to inclusion and aim to make reasonable adjustments to ensure access to our courses is as wide as possible. If you would like to discuss a specific access requirement, please contact us.
Our courses are assessed with a range of methods including quizzes, course participation and a final project. You will be able to take quizzes up to three times. Content submitted during the course will receive peer feedback and these submissions will form the basis of your final submission. Should your final submission fail to meet the required criteria, you will have one opportunity to resubmit following tutor feedback.
Our online courses are delivered via a Virtual Learning Environment (VLE) called Canvas, which is accessed through your browser or can be downloaded as an app. Here you will be able to access course content, submit assignments and interact with your tutor and fellow course participants. You will be given access to Canvas after enrolment, ready to begin your course.
If you are having trouble logging into Canvas with your email and password, you can request a password reset link. You will then be sent an email with instructions on how to reset your password. For other issues, or if you are still having problems logging in after resetting your password, please contact our Technical Support team.