Frequently asked questions
You can book quickly and easily online from the relevant course page. Please click the ‘book now’ button and proceed via the relevant steps to complete your enrolment.
Yes, to make a booking on behalf of another person or a group of people (up to a maximum of 5) on the website, please click the ‘book now' button on the relevant course page and select the option to book on behalf of another person. Once the payment process has been completed you will be sent an order confirmation email and the participants will receive enrolment instructions.
For bookings of more than 5 people or if you have any questions you would like to discuss before booking, please schedule an appointment(Opens in a new window) with our enrolment advisors or contact us.
Our enrolment advisors will be happy to discuss your requirements for group bookings, or if you wish to book on behalf of a business or individual. Please schedule an appointment(Opens in a new window) to speak to someone, or contact us with any questions.
We have provided some guidance within the course description and requirements sections on the course page. If you have a specific question, then please feel free to schedule an appointment with one of our Enrolment Advisors(Opens in a new window) or contact us directly
Sign up for updates to benefit from exclusive content and special offers from us We will also let you know when we launch new courses in your area of interest.
We do not have a formal application process, but we do require you to self-certify that you have met our learner criteria when you book a course. This includes confirming that you are proficient in English, meet the minimum age requirements (our courses are not generally aimed at under 18s unless otherwise advertised), and are committed to the course and engaging with fellow learners for the full duration. Suggested hours of study and any pre-requisites are advertised on the relevant course page. Our enrolment advisors are happy to discuss these commitments and guide you in finding the programme that best fits your career goals and background. Schedule an appointment with an enrolment advisor(Opens in a new window) or contact us with any questions.
Subject to our Deferral and Refund policies, you can change to a later course. Please contact our Course Operations team if you require a deferral.
Payment and Refunds
We offer a range of payment options to make it easier for you to enrol in our courses. The different payment options available are:
payment via our website: you can make a payment for our courses directly on our website using a credit card or debit card (Visa, Mastercard or American Express). Our website's payment portal is fully secured with advanced encryption technologies, ensuring that your personal and financial information is protected.
payment via an instalment plan: facilitated by payment provider, Knoma, this payment option allows you to spread the cost of your course over several instalments, making it easier for you to manage your budget and plan your payments. At this time, this option is only available for residents based in the UK. Please see the next FAQ for more detailed information on this option.
payment by bank transfer: if you prefer to make a direct bank transfer (BACS), this can be facilitated via our dedicated Customer Service team.
payment by quote: for corporate clients or individuals that will have their course fee paid by their employer, you can request a quote from our Enrolment team. This can be paid by bank transfer or credit/debit card.
payment over the telephone: our dedicated Customer Service team is available to assist you with any payment-related queries you may have and can take payment directly by credit/debit card, ensuring a smooth and hassle-free enrolment process.
We hope these payment options make it easier for you to enrol in our courses and start your learning journey with us. If you have any questions about our payment options or any other aspect of our courses, please do not hesitate to contact our enrolment team via email (firstname.lastname@example.org) or by phone : (UK) +44 1223 609985 or (US) +1 332-233-8085.
Yes we have partnered with Knoma(Opens in a new window) to provide an easy way to spread the cost of a course booking over a number of monthly interest-free instalments (from a minimum of 2 months to a maximum period of 12 months).
In order to be eligible for payment with Knoma you need to:
be a UK resident
be 18+ years old
have a UK bank account
Eligibility is also subject to a credit check and an affordability check.
You can use the Knoma eligibility checker(Opens in a new window) to quickly see your likelihood of being approved for a loan with Knoma, without any damage to your credit score.
At the moment payment by instalments is only available for individuals booking a place for themselves.
To pay via instalments, simply select the Knoma option during the booking process. Note, the button will only display if you are accessing this site from the UK. You will be taken to an application form on the Knoma website. Once your application has been approved by Knoma, they will send over details to allow us to commence your enrolment.
For more information on how Knoma works including details on how to cancel a booking made with them please see their dedicated FAQs(Opens in a new window).
We offer a discount on courses to staff and alumni of the University of Cambridge. We also offer discounts for group bookings. In these cases we recommend you contact our Enrolment Advisors(Opens in a new window) for further details. Be the first to hear about our time-limited promotional discounts by signing up to our mailing list.
If you have a promotional code offering you a discount on our courses, you can use this to purchase via the website. Look out for the ‘apply promotional code’ checkbox on the review and payment page.
If you have any trouble applying your promotional code online, please check your code for spaces and errors. If the issue persists, please contact our Technical Support team. Alternatively our Customer Services team can apply your promotional code to purchases made over the phone or by email.
If you have purchased a course but you haven't received an order confirmation email, or if you are a first-time purchaser and you haven't received an email with instructions on how to complete your registration, please get in touch with our Technical Support team. Before getting in touch, please check that the emails haven't been sent to your junk folder.
You can receive a refund if you change your mind within 14 days of booking or if there are more than 28 days before the start of the course. For further details please see our Refunds policy. If you require a refund, please contact our Customer Services team.
If your course place was booked on your behalf by someone else, please ask the person who placed the order to contact us should you require a refund.
If you paid your course fees via a Knoma payment plan, please refer to the additional terms and information relating to your agreement with them.
We provide a mixture of live sessions, tutor-led discussions, and independent study depending on the requirements for the course. You will have the opportunity to learn from, and engage with, University of Cambridge academics and tutors during the course. Recordings of live sessions are also made available to students for the duration of the course.
Yes - on successful completion of the course, you will receive a Certificate of Achievement. For Cambridge Advance Online courses, the certificate features the University of Cambridge Online logo and it is signed by Professor Andy Neely OBE, Pro-Vice-Chancellor for Enterprise and Business Relations. We also provide a digital badge that you can add to your LinkedIn profile. Our courses are facilitated by Cambridge University Press & Assessment, but they are authentic University of Cambridge courses that are designed and developed by leading experts at the University, and the certificate reflects that. Please note that it can take up to two weeks after a course has finished to receive the Certificate of Achievement.
As a course participant we expect that you will conduct yourself professionally, legally and respectfully, towards staff and fellow participants, during the course. You can find a list of your commitments in our Participant Commitment Policy and Terms of Purchase.
Our courses are largely self-paced, which means that you can do most of your learning in a way that suits your needs. We aim to be as flexible as possible for our global community of learners and any live sessions that you are not able to attend will be recorded and made available for you to access at another time. Please note that all our courses and live sessions are in English.
When you successfully complete one of our courses, you will receive a Certificate of Achievement issued by the University of Cambridge. The course content is created in collaboration with University of Cambridge academics but the courses do not carry any academic credits towards a University of Cambridge degree or diploma qualification.
Courses that feature the CPD logo on their respective course page are CPD certified, and conform to continuing professional development principles. If you are a past student and would like to know whether your course was CPD certified at the time of your enrolment, please contact a member of our Enrolment Advisor team.
Professionals are expected to keep track of their annual Continuing Professional Development activities on a CPD record form, and must ensure it is correct, up-to-date and meets the requirements of your professional body or association. You can record CPD activity using the learning outcomes from the course. We are able to provide guidance of how many hours or points were achieved after course completion if you are unsure. Typically, our 6-week courses offer 48 hours/points and our 8-week courses offer 64 hours/points. You may be expected to attach your Certificate of Achievement to your CPD record sheet as evidence so please save this in a safe, easy to find place.
We are committed to inclusion and aim to make reasonable adjustments to ensure access to our courses is as wide as possible. If you would like to discuss a specific access requirement, please contact us.
Our courses are assessed with a range of methods including quizzes, course participation and a final project. Work submitted during the course may be assessed by your tutors or your peers. All graded work (including discussions, quizzes, and assignments) is considered for your final grade. You will have opportunities throughout the course to amend and resubmit significant pieces of assigned work once, following tutor feedback.
Automatically marked activities, including subject matter quizzes, may be retaken depending on the course requirements. See your specific course for details. If you require further retakes above the quiz’s specific limit, you will need to submit a mitigation request form.
Our online courses are delivered via a Virtual Learning Environment (VLE) called Canvas, which is accessed through your browser or can be downloaded as an app. Here you will be able to access course content, submit assignments and interact with your tutor and fellow course participants. You will be given access to Canvas after enrolment, ready to begin your course.
Log in to Canvas(Opens in a new window) with the email address and the password you created when you completed your account registration. If you still need to create a password, please complete your account set up(Opens in a new window) and follow the instructions sent to you via email.
If you are having trouble logging into Canvas with your email and password, you can request a password reset link(Opens in a new window). You will then be sent an email with instructions on how to reset your password. For other issues, or if you are still having problems logging in after resetting your password, please contact our Technical Support team.
Please take a look at our dedicated Canvas FAQs(Opens in a new window). If you have a question about something that isn't covered, then you can check the Canvas Community Guides(Opens in a new window) or alternatively get in touch with our Technical Support team.
If you have a question that is not answered here, please feel free to reach out to contact us directly or sign up to our marketing alerts for updates on our courses.