Contact us

If you have any questions or require further information, there are a few different ways to contact the Cambridge Advance Online team. Please choose one of the options below that best applies to your needs and we’ll be in touch shortly.

I’d like to receive information about Cambridge Advance Online in my inbox

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I have a question about a Cambridge Advance Online course

If you would like more information about our range of courses on offer, we have Enrolment Advisors on hand to answer your questions. Book an appointment with an Enrolment Advisor or email advanceonline@cambridge.org directly with your question.

I would like to discuss group bookings on behalf of a business or organisation

We welcome questions about group bookings on behalf of a business or organisation. Please schedule an appointment with one of our Enrolment Advisors to discuss your specific requirements.

I want to purchase a course

You can purchase courses directly via the Cambridge Advance Online website.

If you are having trouble purchasing a course on the website, would like to make a group booking or have any purchasing related queries, please contact our customer services team.

You will find your regional customer service contact details on the customer service contact us page.

I require a refund

If you require a refund or need to cancel or change your booking, please contact our customer service team.

You will find your regional customer service contact details on the customer service contact us page.

I need help using the website or virtual learning environment (Canvas)

If you have a technical query regarding the Cambridge Advance Online website or the Canvas virtual learning environment, there are two ways to contact our technical support team:

Please note our support hours are 09:00 – 21:00 (UK time), Monday to Friday.

I have a question for my course tutor

If you need to speak to your tutor about the course content, or any other question related to study, you can message them directly using the Pronto tool or the Canvas inbox which are both accessed within the Canvas virtual learning environment left hand navigation menu. If you experience any difficulties please get in touch with our technical support team (contact details provided above).

I want to leave feedback about Cambridge Advance Online

Feedback helps us improve the quality of our products and services. If you would like to give us any feedback, you can email us at advanceonline@cambridge.org.